Warranty
Every NOVAOO product is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a product and had it then shipped to another country, parts will only be sent to the country in which the product was originally sent. NOVAOO warrants this product, including all individual components against defects in material or workmanship as follows:
NOVAOO Limited Warranty
NOVAOO’s product components(accessories) are warranted to be free from manufacturer defects in materials and/or workmanship for 2-year warranty.
What Will We Do to Correct Problems with Your product?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by NOVAOO.
What Will We Not Do?
NOVAOO will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during using and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. NOVAOO will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the product is shipped using a freight forwarder or similar service.
Terms of Warranty
This warranty only applies to the original owner of a NOVAOO product. This warranty is expressly limited to the replacement of defective parts at the sole discretion of NOVAOO. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the product as sold, operator error, water damage, or improper follow-up maintenance. Only in extreme cases will an entire replacement product be issued, in these cases the original product may have to ship to the NOVAOO facility for inspection/repairs before a new product is sent out. If repairs can be made, a new product will not always be sent. This warranty does not include consumables or normal wear and tear parts. NOVAOO will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to NOVAOO within a reasonable amount of time after shipment arrival. In no event shall NOVAOO be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through NOVAOO. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@novaoo.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NOVAOO within one year of initial purchase. Warranty claims may be submitted to service@novaoo.com
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a NOVAOO’s customer service representative. Please contact our Technical Support team for return/replacement instructions at: service@novaoo.com
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.
R-E-S-P-E-C-T Find Out What It Means To Us
We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.