Legal
Shipping Policy
The short version
- Free shipping over $75. Orders above $75 ship free to all our markets. Below that, a flat rate is shown at checkout.
- No surprise customs fees. Any import duties and taxes are on us, so the price you pay is the price you pay.
- Processing: 1–2 business days. We prepare and dispatch your order quickly.
- Delivery: 5–14 business days. Estimated transit time after dispatch, depending on your location.
- Tracking included. You will get a tracking link by email as soon as your order ships.
This summary is for convenience only and is not a substitute for the full policy below.
Where we ship
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country is not listed, we are not able to ship there yet, but we are expanding, so check back soon.
Processing time
Once you place your order, we prepare and dispatch it within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email when your order ships.
Delivery time
After dispatch, estimated delivery is 5–14 business days, depending on your destination and local carrier. In rare cases (remote areas, customs, peak periods), delivery may take up to 30 days. These are estimates, not guarantees.
Shipping costs
- Free shipping on all orders over $75.
- For orders under $75, a flat shipping rate is calculated and displayed at checkout before you pay.
- Rates may vary by destination; the exact amount is always shown at checkout.
Order tracking
As soon as your order ships, we will email you a tracking link so you can follow your NovaDream all the way to your door. If you have not received tracking within a few days of your confirmation email, contact us at hello@novaoo.com.
Customs, duties and import taxes
Good news: we take care of it. Any import duties and taxes on your order are covered by us (delivered duty paid). The price you see is the price you pay, with no unexpected customs charges on delivery. In the rare event a carrier still requests a fee, contact us at hello@novaoo.com and we will make it right.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. If a package is returned to us due to a failed delivery, we will contact you to arrange reshipment (additional shipping costs may apply).
Lost or damaged in transit
If your order is lost or arrives damaged, we will make it right. Contact us at hello@novaoo.com with your order number (and a photo if damaged) and we will sort out a replacement or refund.
Questions?
We are a small team and happy to help with anything about your order or its delivery.
- Emailhello@novaoo.com
- CompanyALFA Brands LLC
- AddressShams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates