When can I expect my delivery?
You will receive a call up to two days prior to your delivery notifying you of a time window when your merchandise can be expected. If you need to reschedule a delivery, please contact customer service.
What are the customer support hours?
NOVAOO's customer support hours are Monday through Saturday from 9:00 AM to 9:00 PM EST (closed on Sundays).
How do I order missing parts?
If you are missing parts, please contact customer service.
How long does NOVAOO's warranty furniture?
NOVAOO's offers a minimum 2-year guarantee against factory defects.
I don't see my question. Can I send an email for my inquiry?
If after reviewing the FAQs you still have a question or a request, please refer to our Contact Us page.